Privacy Policy
Effective Date:
This Privacy Policy explains how (“Company”, “we”, “us”, or “our”) collects, uses, processes, and protects personal data when individuals interact with websites, forms, funnels, booking systems, communications, and software powered by our platform.
1. Who We Are
is a marketing automation and CRM service provider that supplies software and infrastructure to businesses (“Clients”).
In most cases:
Our Clients are the data controllers
We act as a data processor / service provider
2. Information We Collect
A. Information Collected Directly
Depending on how the platform is used, we may collect:
Name
Email address
Phone number
Business information
Appointment and inquiry details
B. Client Customer Data
Our Clients may upload or collect personal data about their own customers, including:
Contact records
Appointment history
SMS, email, and call communications
Call recordings and message logs
CRM and automation activity
Clients retain ownership and control of their customer data at all times.
C. Technical & Usage Data
We may automatically collect:
IP address
Browser and device type
Operating system
Login activity
Cookies and tracking data
3. How We Use Personal Data
We process personal data to:
Provide and operate our services
Enable CRM, booking, messaging, and automation features
Facilitate communications initiated by our Clients
Improve platform performance and security
Comply with legal obligations
4. Legal Bases for Processing (UK & EU)
Where applicable under UK GDPR and EU GDPR, processing is based on:
Consent
Contractual necessity
Legitimate interests
Legal obligations
5. Third-Party Service Providers
We rely on trusted third parties to operate the platform, including:
Messaging and calling providers
Email delivery services
Payment processors
Analytics and integration tools
These providers only process data as necessary to deliver their services and are contractually bound to protect it.
6. Data Sharing
We do not sell personal data.
Personal data may be shared only:
To provide requested services
To comply with legal or regulatory requirements
To protect our rights, users, or systems
At the direction of our Clients
7. International Data Transfers
Data may be processed outside your country of residence. Where required, appropriate safeguards (such as standard contractual clauses) are used.
8. Data Retention
Personal data is retained:
While accounts are active
As required to provide services
As required by law
Data may be deleted after account termination, subject to retention obligations.
9. Data Security
We implement reasonable technical and organisational safeguards to protect personal data. However, no system can be guaranteed to be completely secure.
10. Client Responsibilities
Our Clients are responsible for:
Obtaining lawful consent for SMS, email, and phone communications
Providing appropriate privacy notices to their customers
Compliance with GDPR, UK GDPR, TCPA, CAN-SPAM, CCPA/CPRA, and similar laws
11. Your Privacy Rights
Depending on your location, you may have rights to:
Access personal data
Request correction or deletion
Object to or restrict processing
Data portability
Opt out of marketing communications
Requests may be submitted to [email protected].
12. Cookies
We use cookies and similar technologies to operate and improve the platform. You may control cookies through your browser settings.
13. Contact Information
📧 [email protected]
📍 17c Vyse St, Birmingham England B18 6LE